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How to Fix an Alexa that keeps Turning OFF

Why does my Alexa keep turning off by itself?

Your Alexa keeps turning off by itself due to a Wi-Fi issue or close to other devices like a cordless phone or a Bluetooth device. You also need to check if your Echo is connected to the internet.


  • Wi-Fi issue
  • Close proximity to other devices
  • No internet connection


Wi-Fi issue

Alexa may turn off if the device and its app are on different Wi-Fi networks. You have to ensure that the device and the app are on the same Wi-Fi network and make sure that Alexa remains turned ON.


Close proximity to other devices

Devices lying close to Alexa can become a source of interference. You have to keep them at a distance from Alexa.


Echo connected to the internet

If Alexa Echo is not connected to the internet, Alexa will turn off by itself. Always check the connectivity of your Echo.


Alexa keeps turning off
Image Copyright: akulamatiau/Depositphotos.com


How do I stop my Alexa from turning off randomly?

You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset.

These problems can be easily fixed in the following manner.


The Alexa-enabled device is within Wi-Fi range

The Alexa-enable device may be out of the Wi-Fi boundary. 

  1. Make it a point to keep Alexaclose to the router. 
  2. Keep Alexa at a distance from metal objects and even walls. These serve as potential sources of interference.


Echo is connected securely to the internet

  1. Open the Alexa app.
  2. Tap Devices and then tap Wi-Fi Network and Change.
  3. Follow the prompts that appear.
  4. Reboot your Wi-Fi router. 
  5. Unplug the router, wait for thirty seconds and then plug it into the power supply outlet.


Check the Wi-Fi password

  1. Double-check the password as you may have keyed in the wrong one. There could be a spelling typo as well.
  2. Test the password on another device.
  3. If required, create a new password.
  4. Try connecting to Alexa. 


Restart the modem and router

This is an all-time effective solution.

  1. Reboot the modem.
  2. Reboot the router.


Factory reset

If none of the above suggestions solves the issue, you can do a factory reset. This will reset your device to the original Factory Defaults, and all your profile information and settings will be erased.


Why does Alexa turn off after a while?

Your Alexa can turn off after a while due to poor internet connection with your Echo device, incorrect password or running an outdated app. 


These are common issues and easy to resolve. Given below are instructions on how to overcome them.


Erroneous internet connectivity with Echo

  1. Tap the Alexa app.
  2. Tap onDevicesfollowed byWi-Fi Network and then change.
  3. Perform the instructions that appear.
  4. Reboot the Wi-Fi router. 
  5. Disconnect the router, wait for half a minute and then connect it to the power supply outlet again.


Wi-Fi clutter

If there are too many devices connected to the Wi-Fi, your Alexa will turn OFF after a while.

  1. Check the number of devices actively connected to the same Wi-Fi for a long time.
  2. Switch OFF the devices which you are not using.


Outdated app

Your Alexa app may have developed a software issue.

  • Go to iTunes App Store or go to Google Play.
  • Check for the latest version of the app and update the app.


Create a new password

  1. Check the password you have keyed in.
  2. If it’s not accepted, you either have forgotten the original one or keyed in the wrong one.
  3. Create a new password.


Where is the reset button on Alexa?

The Reset button in the First-generation Amazon Echo is located at the base of the Echo speaker. Better known as the Action button, it performs various activities like issuing commands, entering a setup mode, and even muting an alarm timer. It also ensures the connectivity of all your smart home devices after you reset the Alexa.


Let’s understand how the reset button enables various activities.


Issue commands

  1. Press and release the Action button.
  2. Issue a command to Alexa or ask a question.


Enter setup mode

  1. Press the Action button until it enters setup mode.
  2. Allow the ring light to turn orange.
  3. Set up the device in the Alexa app.


  • Mute an alarm timer
  1. Keep the Action button pressed for a while. This will help turn OFF the alarm timer.


Why does Alexa keep cutting out when playing the radio?

Alexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port.


These are not stubborn problems, and the following steps will guide you on the same.


Weak Wi-Fi signal

Check your Wi-Fi signals to understand whether they are weak or dip intermittently. Your internet connection should be at least 2 Mbps or more to stream radio or music, or else Alexa will keep cutting it out.


Too many devices sharing the same internet

  1. Check how many devices in your surroundings are using the same internet service.
  2. Reduce the number by disconnecting the ones you are not using.


Connection to your ISP service provider

  1. Check your broadband connection speed.
  2. If the speed is slower than it should be, restart the broadband router.
  3. You can also seek assistance from your internet service provider to help fix it.


Blocked router port

  1. Check your router settings.
  2. Check ports 123 and 443.
  3. Request Alexa to set a timer for ten seconds. If Alexa does not alert you after ten seconds, your router settings are blocking the two ports.
  4. Contact your ISP or the router manufacturer to help you unblock the ports.


Why does my Alexa stop playing music randomly?

Your Alexa stops playing music randomly due to Wi-Fi congestion, wrong positioning of Alexa on the premises, or an issue with the music service. A pending factory reset can also be the reason.

These glitches may sound complex but are easy to solve in the following manner.


Wi-Fi congestion

A large number of devices in your home/surroundings connected to the same Wi-Fi cause congestion.

  1. Turn OFF as many devices that you are not using to reduce the congestion.
  2. Maintain a reasonable distance between Alexa and these devices as they can cause unnecessary interference.


Wrong positioning of Alexa

Individuals often tend to place Alexa on low-lying tables or floating tables. 

  1. Check the height of the support where Alexa is positioned.
  2. If it is too low, move the device to a higher location. 

This eases Wi-Fi connectivity.


Issue with the music service

In some cases, Apple Music stops functioning, but TuneIn streams well. In some cases, Spotify faces problems streaming through Alexa.

  1. Tap on the Alexa app on your smartphone.
  2. Tap the More button and then tap Skills & Games.
  3. Select Your Skills and tap the music service posing the issue.
  4. On the next screen, tap Disable to confirm your action.
  5. Add the music service again.
  6. Go to Skills & Games.
  7. Tap the Search icon on the top right side. Type the name of the music service and select it.
  8. Tap Enable to Use.


Factory reset

  1. On the Alexa app, tap Devices.
  2. Tap Echo & Alexa.
  3. Tap the device that has music issues.
  4. Tap the Gear icon on the top right of the screen.
  5. Scroll down.
  6. Tap Factory Reset.


Why does Alexa keep turning off my lights?

 Alexa keeps turning OFF your lights due to an enabled Alexa Guard feature and default settings of the Hunches feature.


Enabled Alexa Guard feature

  1. Go to the Alexa app.
  2. Go to Settings.
  3. Click on Guard.
  4. Disable the lighting setting.


Default settings of the Hunches feature

  1. Open Alexa on your smartphone.
  2. Tap More.
  3. Tap Settings.
  4. Select Hunchesfollowed by Settings and Suggestions.
  5. Turn OFF or ONHunch notifications as needed.


Why does Alexa keep disconnecting from Wi-Fi?

Alexa Echo keeps disconnecting from Wi-Fi due to wrong password input and unnecessary interference, causing blockage. A pending restart of the modem and wireless router may also cause the disconnection problem. 


Wrong password input

Very often, individuals make errors while keying in their passwords. 

  1. Check your password if you have saved it, and then key it in accordingly.
  2. Test another device with the same password as well.
  3. Create a new password if needed.


Unnecessary interference from other devices

  1. Check your home devices that are close to Alexa and using the same internet connection.
  2. Disconnect the devices which are not being used actively.


Restart modem and wireless router

This is the simplest solution to resolve the Wi-Fi issue.

  1. Reboot the router.
  2. Reboot the modem.



Physical reboot

  1. Restart the Alexa-enabled device.
  2. Unplug it.
  3. Connect it again and switch it ON.
  4. Connect to Wi-Fi.


Alexa keeps disconnecting from Spotify

Alexa Echo Dot keeps disconnecting from Spotify because you may not have set Spotify as your default music player. The disconnection may be due to a re-pairing issue between Alexa and Spotify, uncleared data on both the apps, or even a pending Alexa reset.


  • Set Spotify as your default music player
  1. Go to the Alexa app.
  2. Go to the Music and Podcast settings.
  3. SelectOptions.
  4. Select Spotify as your default music player.


  • Remove and re-pair Echo and Spotify
  1. Log in to your Spotify app.
  2. Go to Settings
  3. Remove Echo.
  4. Restart your phone.
  5. Open the Spotify app and re-pair Echo.


  • Clear the data or cache on both the apps
  1. Go to your phone Settings.
  2. Locate the Spotify app in the app settings under the appropriate menu.
  3. Click on Spotify.
  4. Select the Storage option.
  5. Click on Clear the apps data cache.


You can also clear the cache from Alexa by first tapping Devices and doing the steps given below.

  1. Tap on All Devices.
  2. Tap the device you wish to remove.
  3. Tap on Settings and then on Trash.
  4. Select Delete.


  • Reset Echo
  1. Push and hold the volume button and the mic button down for thirty seconds.
  2. Wait for the light ring to turn OFF and turn ON again.Your device will enter into the setup mode.
  3. Follow the simple setup instructions.


Why does Alexa keep disconnecting from the Bluetooth speaker?

Alexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Bluetooth device. 


  • Outdated software on Echo
  1. Go to Menu the Echo app and tap on Device Settings.
  2. Select Device Options.
  3. Select Check for Software Updates
  4. Install software updates.


  • Interference from other devices

Keep your Bluetooth and Echo devices at a reasonable distance from objects like microwaves, other wireless devices, and even baby monitors. This will help to enable smooth functioning of Bluetooth technology.


  • Incomplete charging of the Bluetooth device
  1. Open the Alexa app.
  2. On the home page of the Alexa app, locate the Echo Buds card.
  3. At the top of the Echo Buds card, you can view the charge level.
  4. If the charging is incomplete, charge it till it is fully charged.


Why Alexa turns off my TV but won’t turn it on?

Your Alexa Plus turns off your TV but won’t turn it on because your TV and Alexa Plus aren’t connected to the same network, a broken power adapter, a faulty power outlet, or a dirt-filled speaker power port.


  • TV and phone aren’t connected to the same network
  1. Open the Alexa app.
  2. TapMore.
  3. Select Settings.
  4. Select TV & Video and then pick the option showing your TV or video service provider.
  5. Select Enable Skill and follow the instructions provided on-screen.


  • A broken power adapter
  1. Check the entire length of the power adapter to find any small glitches across the length.
  2. If it is damaged, replace the faulty adapter with a new one.
  3. Ensure that you buy only Amazon-certified products.


  • A faulty power outlet
  1. To change the faulty power outlet, check the nearest power source in your surroundings.
  2. Check if the power source is in perfect working condition. You can plug in any other device to confirm the same.
  3. Insert the Alexa power adapter into the new power outlet.
  4. Switch the device ON.


  • Dirt-filled speaker power port

Dust accumulates in the power port of your device if it is stored with an unplugged power adapter for very long.

  1. Take a clean cotton swab.
  2. Insert the swab into the port and gently wipe the dust away. You can also use a can of compressed air to clean the port.

Ernie Lo

Ernie Lo is a qualified web designer and web developer. He works as an IT support technician and website manager at Benleigh Vending, and he also fixes vending machines.

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