Home » Computers » How To Fix a Mouse that Won’t Scroll Up Or Down (STEPS)

How To Fix a Mouse that Won’t Scroll Up Or Down (STEPS)

Why won’t my mouse scroll?

Your mouse may not scroll because of dirt and dust particles stuck to it or mouse driver problems. The accumulation of dust can cause mechanical issues in the mouse leading to scrolling problems. A wireless mouse may not scroll up or down because of low battery issues.

  • Mechanical problems due to dirt
  • Mouse drivers issues
  • Low battery


How to fix a mouse that won’t scroll up or down?

You can fix a mouse that won’t scroll up and down by unplugging the mouse and plugging it back, replacing the batteries, cleaning the scroll button or cleaning the touchpad.

You will need to fix this problem as you will not be able to navigate up and down the page using the scroll button.


Try the solutions given below to fix this issue:

  1. Go to the “Control Panel” of your computer and select the “Hardware and Sound” option. Click the “Mouse” link. Click the “Wheel” tab and choose the “The following number of lines at a time” option. Set the number of lines by clicking the up or down arrow. Click the “Apply” button.
  2. Remove the mouse from the USB port and plug it back in to see if that solves your problem. You can try plugging it into a different port.
  3. Connect a wireless mouse with your computer.
  4. Replace the batteries or install rechargeable batteries in your mouse so that you always have charged batteries in hand.
  5. Clean the mouse scroll button properly to remove any dirt and dust that may have stuck to it. There are special cleansing instructions if you are using a wireless mouse.
  6. Clean the touchpad properly to free it from any kind of external interference. You can try disabling the touchpad for a while to see if it fixes the issue.
  7. Download and install the latest updates of the mouse drivers on your computer. Outdated mouse drivers can lead to problems like scroll buttons not working.
  8. Make sure that the scrolling option is enabled and configured in your computer’s mouse settings. In case you are using a Mac, you will also need to check the scroll direction to see if it is set in the way you want.


Why can’t I scroll down on my computer?

You may not be able to scroll down on your computer because of outdated drivers, problems with the configuration of the Windows, or corrupt files on your computer.


Follow the below steps given below to fix your mouse that won’t scroll down on your computer.

  1. To update the drivers, press the “Windows” and “X” keys together. Select “Device Manager” from the menu. Click the “Mouse” option from the list and expand it. Right-click the name of the mouse driver and select the “Update” option from the context menu. If it fails to update, then uninstall the driver, download and install the new driver from the manufacturer’s website.
  2. To solve the configuration problems, press the “Windows” and “I” keys together to open the “Settings” window. Click the “Update and Security” option. Select the ”Troubleshoot” option. Scroll down and click the “Mouse” option to run the troubleshooting process.
  3. Try starting your computer in Safe mode. This will eliminate the problems caused by background programs.
  4. Scan your computer for corrupted files and run automatic repair to solve the issue of not scrolling down on the computer.


Why can’t I scroll up on my Windows 10 computer?

You won’t be able to scroll up on your Windows 10 computer because of driver issues, boot problems, Human Interference Devices (HID) services or touchpad software issues.


Follow the steps given below to fix each of these reasons why you can’t scroll up on your Windows 10 computer.

  1. To solve the driver issues, uninstall the existing drivers, download and install the latest device drivers on your computer.
  2. To perform a clean boot, press the “Windows” and “R” keys in unison. Type “msconfig” and press ”Enter”. Click the “General” tab and clear the “Load startup items” checkbox. Select the “Load system services” checkbox. Click the “Services” tab and select the “Hide all microsoft services” checkbox. Click the “Disable all” button. Click the “OK” button to save the changes.
  3. Press the “Windows” and “R” keys together and type services.msc in the “Open” field. Press the “Enter” key. Select “Human Interface Device Service” from the list and double-click it to open its Properties window. In the pop-up window, check the Service status. It should be “Running”. Select “Automatic” from the dropdown menu for the “Startup type” field. Click the “Apply” button and save the changes.
  4. Press the “Windows” and “R” keys together and type appwiz.cpl in the “Open” bar. Press the “Enter” key. Find the touchpad software name and double-click on it to uninstall the program. When the uninstallation completes, download the drivers from the manufacturer’s website and install them on your computer. Restart your computer to fix the issue completely.


Computer mouse not scrolling


Why mouse won’t scroll in Excel?

Your mouse may not scroll in Excel because of frozen Excel sheets, missing scroll bars, stuck “Shift” key, or “Zoom on roll with Intellimouse” enabled in Excel.

 You can fix this by following the steps given below:

  1. To unfreeze the rows in Excel, click the “View” tab and click the “Freeze Panes” option. Click the “Unfreeze panes” option to scroll.
  2. To restore the missing scroll bars in Excel, click the “File” tab and click the “Options” button to open the “Excel Options” window. Click the “Advanced” option on the left side. Select the “Show vertical scroll bar” and “Show horizontal scroll bar” checkboxes. Click the “OK” button to apply the changes.
  3. If you see a stuck “Shift” key on your keyboard, clean the keyboard with compressed air cleaners and shake it upside down.
  4. If you scroll your mouse and it zooms in the sheet instead of scrolling up and down the Excel sheet, the “Zoom on roll with IntelliMouse” checkbox is selected on your computer. Clearing this option will solve the problem. To do this, you will have to open the “Excel Options” window and click the Advanced option.


To disable it, click the “Options” in the “File” menu of your Excel sheet. Go to the “Advanced” tab from the pop-up window. Click the “Zoom on roll with IntelliMouse” option to deselect it and click the “OK” button.


Why mouse won’t scroll in Outlook 365?

The mouse scroll may not be working in Outlook 365 because of driver issues. You can fix this issue by changing the mouse driver to the generic PS/2 compatible mouse driver.


To fix  this issue, follow the steps given below:

  1. Type “Control Panel” in the search bar and go to the “Device Manager” of your computer.
  2. Click the “Mice and other pointing devices” option to expand it and open the list of names of drivers.
  3. Right-click the mouse name and select the “Update driver” option. A pop-up window will appear on the screen.
  4. Select the “Browse my computer for driver software” option followed by the “Let me pick from a list of device drivers on my computer” option.
  5. From the list, select “PS/2 Compatible Mouse” or “Microsoft PS/2 Mouse”. Click the “Next” button. Windows will download and update the drivers automatically.


Why mouse won’t scroll in Microsoft Word?

The mouse won’t scroll in Microsoft Word if there are Office installation issues or malware in the form of third-party applications existing on your computer.


Try the solutions given below to fix the issue of the mouse not scrolling in Microsoft Word.

  1. You can try a Quick Repair to repair the Office installation on your computer. If this doesn’t work, opt for an online repair, which may take about thirty minutes to get done.
  2. Create a new user account and try logging in to Microsoft Word with the new account.
  3. Close Microsoft Word and all other Office applications. Go to the “Devices and Printers” settings and change the default printer. Sometimes, printers cause scrolling issues in Word documents. Update the printer driver and see if the problem is solved.
  4. Restart your computer in Safe mode. If the mouse scrolls now, then there is an issue with a third-party application. You will need to run a system check and disable the faulty applications.

Ernie Lo

Ernie Lo is a qualified web designer and web developer. He works as an IT support technician and website manager at Benleigh Vending, and he also fixes vending machines.

Recent Posts