Home » TV's » How to Fix Netflix Not Working (Apple TV, MacBook, iPhone)

How to Fix Netflix Not Working (Apple TV, MacBook, iPhone)

netflix not working on apple tv

Why is Netflix not working on Apple TV?

If you’re facing issues with Netflix not working on your Apple TV, there are a few steps that you can take to begin the troubleshooting process.

  • Restart your Apple TV: Disconnect your device from the power source for at least 2 minutes before plugging it again. Wait for your device to start and try connecting to Netflix back.
  • Check Your Internet Connection: If you don’t have a stable internet connection, it may be challenging to connect to Netflix.
  • Select the Settings icon on your Apple TV
  • Go to General settings
  • Select Wi-Fi or Ethernet, depending on your connection.
  • For both Wi-Fi and Ethernet connection, select Configure IP, then set it to automatic; perform the same steps to Configure DNS.
  • Once you have completed the steps mentioned above, try connecting to Netflix again, or if it was already set to Automatic, try another method.
  • Test Your Connection: Your internet connection may be too slow for you to connect to Netflix.
  • To test this, go to General Settings > Network >Test Connection
  • Select OK and Yes on the pop-up dialogue box
  • Select the expected download speed for your network,
  • If the connection fails, then the issue lies with your internet and not your Apple TV.
  • Update Your Software: if you are facing issues connected to Netflix even after trying all other methods, then the firmware of your Apple TV may be a problem. You may need to update your software to be able to continue enjoying Netflix on your Apple TV.
  • Go to General Settings, select Software Update
  • Select Update Software or Update Automatically.
  • Allow your device to download and install the software update.
  • Once the update has finished installing, try connecting to Netflix again.
  • Restart your home network: If all other methods have failed to try restarting your home network by unplugging the modem and router from the power source for a few minutes. Plug them back in and try connecting to Netflix again.


Why is Netflix not working on my MacBook?

Most people prefer using their MacBook to browse through Netflix, so facing issues on your device can often prevent yours from being able to enjoy your subscription. However, problems with Mac and Netflix are quickly resolved. When trying to troubleshoot issues with your Mac, it is essential to ensure that you are facing issues with your Mac, and not your Safari browser; here is why your Netflix may not be working:

  • Your device is not connected to a stable internet connection
  • Your MacBook software is not up to date
  • You may be having issues with your Browser
  • If you are using the Safari browser, using the Private mode may cause problems.


Netflix Error Codes

Error Code Meaning Solution
11800 The information stored on your device is out of date Restart your device to erase all stored information used by the Netflix app and reload all of your Netflix content
F7111-5059 Occurs when you are trying to use a VPN with Netflix The issue is foxed if you disconnect from the VPN when you are using Netflix or selecting a VPN that still works with Netflix.
10023-10008 Block or Firewall in your Internet Connection. It may also be due to incorrect date and time settings Try connecting to a different Internet Connection and ensuring that the Time and Date setting on your phone is correct
Unexpected Error Problem with loading information Try reloading your page or clearing you’re the cache of your browser


How to Fix Netflix not working on MacBook?

Internet Connection: Check your Mac’s internet connection to ensure that you are connected.

  • Go to Apple Menu > Network > Network Preferences
  • From the list on the left connect to your home network.
  • Use Your Mac in Safe Mode: If you have checked your internet connection and there are no issues with it, then you can try operating your Mac in safe mode.
  • Turn off your computer and then turn it on again.
  • Immediately after you turn it on, press and hold down the Shift key until a login page appears.
  • Log in with the required details
  • Open Safari and then visit Netflix.
  • If Netflix is working correctly, exit Safe Mode and use your Netflix account again.

Update Software: if the issue with your Netflix persists, then the problem may be your Mac’s software. To enjoy the best services from your MacBook, you have to ensure that your software is up to date. To check for any software updates and install them:

  • Go to your General Settings Menu
  • Select Software update
  • Update Now/Install and Update.


How to Fix Netflix not working on iPhone?

Is your seamless Netflix watching experience on your phone being disrupted constantly? Here is what you can do:

Check Your Internet Connection: Go to your WIFI settings to see if you are still connected to your internet.

Forget Wi-Fi: If there is a change in the network, your phone may not be able to detect it unless you forget the WIFI network and then connect to it again.

  • Got to Wi-Fi settings and tap on your WIFI network
  • Scroll and select forget a network
  • Switch your Wi-Fi off and then on again
  • Select your Wi-Fi network and enter your password
  • Try accessing Netflix

Restart Your Phone:

Restarting your phone may help some issues; this allows your phone to refresh all apps.

Restarting Netflix:

If you do not want to restart your phone, you can force close and try to restart the Netflix app.

  • Go to App Switcher mode
  • Swipe up on the Netflix app to force close it
  • Go back to the home page
  • Tap on the Netflix app to start it again

Check for updates: You can check whether your phone or your Netflix app is due for an update.

  • Go to the App Store and tap on your account information to learn if your Netflix app needs to be updated
  • Go to Settings > General > Software Update to download and install any update for your iPhone


Why does Netflix keep buffering on Apple TV?

If you are sure that your internet is not the issue, and that Netflix is not experiencing any downtime, you can take a few steps to fix the problem of Netflix always buffering on your Apple TV. Here is what you can do:

Restart the Device: Sometimes, it can be as easy as starting your device again. Turn off your device and unplug it from the power source; wait for a few minutes before plugging it back. Turns your device on and check if Netflix is still causing you issues.

Reset Your Apple TV: If the problem persists, then you may need to reset your Apple TV settings.

Here is what you can do:

  • Got to Settings > General
  • Scroll to the bottom until you find the Reset option then select it
  • Tap on Reset All Settings
  • This will prompt your Apple TV to restart automatically

Restore Your Apple TV: Restoring your Apple TV deletes all of the Apple TV configurations and restores it to the factory setting. Once you do this, you will need to set up your Apple TV again.

Here is how you can restore your Apple TV:

  • Go to settings, then general settings
  • Scroll to the bottom until you find the reset option then select it
  • Scroll until you find the restore option and then select it
  • The Apple TV will take a while to restore so ensure that the process is not interrupted


Why is Netflix slow on Apple TV?

If you are facing issues with the Netflix app being too slow on your Apple TV and are sure that your internet connection is not at fault, restarting it may help. Here is what you can do:

  • Try restarting the app by force quitting the app from the App Switcher and then launching it again
  • Try deleting the app and downloading it again from the app store to ensure that the app is up to date
  • If neither of these options helps with your issue, you may need to contact Netflix customer care directly.


Netflix keeps flickering on MacBook air

MacBook has a dual graphics card, and sometimes this may cause issues with Netflix flickering on your device.

Here is what you can do to resolve the issue:

  • Go to your system settings and then go to Energy Saving settings
  • You will find an option title Automatic Graphics Switching, which will be turned on by default
  • Turn off this option
  • Go back to using Netflix without any flickering issue


Netflix keeps crashing on MacBook pro

Are you facing issues with Netflix crashing on your MacBook pro? First, you need to ensure that it is not an issue with your Browser. Here is what you can do if the problem is with your MacBook:

  • If your app seems to crash every time you launch it, then ensure that Netflix is not prompting you to sign their terms and conditions again. Singing the terms and conditions will ensure that you can enjoy Netflix’s services.
  • If it crashes when you are trying to play a movie ensure that it is not your network causing the issue, restarting your laptop in safe mode, or re-installing the Netflix app may help in this situation.


Netflix keeps crashing on iPhone

Are you facing issues with enjoying movies on your iPhone? An outdated app on your phone can cause this issue.

Here is what you can do:

  • Delete the Netflix app form your phone
  • Go to the app store
  • Search for Netflix
  • Download the latest version of the app


Netflix keeps crashing on Safari

Facing issues whenever you try to launch Netflix on your Web Browser? There may be a few reasons for this. Here is what you can do:

Private Mode: if you are on Safari and are using Private Browsing mode then you will need to resume to normal browsing mode to ensure that Netflix works properly.

Netflix Data: your previously downloaded Netflix data may be interfering with your current browsing session.

Here is what you can do:

  • Open Safari and go to preferences
  • Select the privacy setting and then select the manage Website Data option
  • Wait for a few minutes while the website data loads
  • In the search bar, type in Netflix
  • Select the Netflix option and then click on the Remove button
  • After you’ve done so, Quit Safari
  • Relaunch Safari and visit Netflix again


Netflix keeps Crashing apple TV

Are you facing issues with Netflix crashing on your Apple TV? You need to not when your app seems to crash when you launch it when you try to play a movie or at any other time.

Here is why you may be facing issues with the app:

You may not have signed the Terms and Conditions of use and hence are facing issues with the app crashing when you try to launch it.

If you seem to face issues when trying to use the app, you may be facing one of the following issues:

  • Network connectivity issues
  • Out of date firmware on your device
  • To fix the issue, you can restart your home Wi-Fi, or reset your Apple TV.
  • If you face issues with the app crashing at other times, you may need to contact Netflix Customer care to understand more about the issue.

Why does Netflix keep logging me out of Apple TV? 

If your internet connection is unstable or disconnects frequently, then you may face the issue of your Apple TV logging you out of your Netflix account frequently. Additionally, if you have shared your password with someone else, this issue may occur due to the person logging into another device. If you have shared your Netflix account with another person, try changing your password.

If you have two-factor authentication, try singing out of your Apple ID and then singing back in. If the problem persists, then you may need to call Netflix customer care.

These are some common issues that one may face on these devices when trying to use Netflix. If none of the solutions works for you, try to contact Netflix or Apple Customer Service to register an official complaint regarding the issues you face.

Ernie Lo

Ernie Lo is a qualified web designer and web developer. He works as an IT support technician and website manager at Benleigh Vending, and he also fixes vending machines.

Recent Posts