How to Fix Amazon Fire TV Black Screen (STEPS)


Why does my Amazon Fire TV have a black screen?

The reason your Amazon Fire TV has a black screen is because of power shortage, an incorrect cable connection or a possible frame rate issue.

 

Common Causes:

  • Damaged Power Supply
  • Incorrect Cable Connection
  • Frame Rate Issue
  • Amazon Fire TV Stick Error
  • Overheating
  • Faulty HDMI Cables
  • Unstable Internet Connection
  • Fire OS Issues
  • Errors & Glitches

 

Damaged Power Supply

The most common cause that can lead to Amazon Fire TV black screen error is a damaged power supply. Keep in mind that your Amazon Fire TV requires at least 1 Ampere of power for proper functioning. Otherwise, it will get stuck on the black screen.

 

Incorrect Cable Connection

You should also make sure to check the cable connection between the Fire TV and the Amazon Fire TV Stick. You have to make sure the cables are connected properly to the TV’s HDMI port.

 

Amazon Fire TV Stick Error

Sometimes, people use an HDMI cable extender to connect their Amazon Fire TV Stick with their TV. In that scenario, your device can show a black screen error due to Fire TV Stick issues. It could be a result of a damaged Fire TV Stick as well!

 

Frame Rate Issue

Most Amazon Fire TVs come with multiple frame rate options, including 50Hz and 60Hz. Alternatively; most videos out there are made on a 20Hz display. So, if you are using an incorrect frame rate on your Fire TV, it will cause random flicking and blinking!

 

Overheating

Although Amazon creates durable and long-lasting products, they are still electronic devices, making them prone to overheating. In some cases, the Fire TV Stick gets damaged due to overheating, which can lead to a black screen error.

 

Faulty HDMI Cables

If you are using a poor-quality HDMI cable, it might not be able to carry input/output signals properly – especially if you are trying to watch an ultra-HD video on your Fire TV.

Unstable Internet Connection

To use your Amazon Fire TV with Fire TV Stick, you need a stable internet connection. If your device does not have an internet connection or the quality of the connection is poor, you’ll certainly face glitches and errors.

 

Fire OS Issues

Amazon is constantly working to improve its Fire OS. If you have been noticing random flickers, the black screen error might be a result of an outdated OS. In some rare cases, new updates can also lead to this issue!

 

Errors & Glitches

With constant use and extended cache files, the Fire TV can face errors and glitches. If you don’t fix these glitches on time, they can lead to random flickers and black screen errors!

 

Amazon Fire TV showing a black screen

 

How do I fix an Amazon Fire TV black screen?

To fix an Amazon Fire TV black screen, restart your device, update the operating system or check for possible hardware issues.

 

Restart the Fire TV Stick [Method 1]

  1. Disconnect the Fire TV Stick from Power
  2. Let it rest for 30 seconds
  3. Reconnect it with Power
  4. Hold the Play/Pause button and Select button for 5 seconds
  5. Let it restart

 

Update Fire OS [Method 2]

  1. Go to “Settings”
  2. Select “My Fire TV” and “About”
  3. Click on “Check for Updates”
  4. Let your TV download updates automatically

 

Check Input Source [Method 3]

Most TVs have multiple input ports. If that’s the case for you, ensure that the active input source is connected properly with the Fire TV Stick’s HDMI port. For instance, if the HDMI port 2 is connected with a streaming Stick make sure the TV’s input source is also the HDMI port 2.

 

Change Power Source [Method 4]

Your TV requires at least 1A of power to stay on. Therefore, make sure it is getting enough power from the USB ports. To do so, you can connect the Fire TV Stick with other USB ports on your TV. You can also plug in a thumb drive to ensure the problem is not with your Fire TV.

 

Use Other HDMI Ports [Method 5]

If you think the HDMI port is the actual culprit, it’s always best to use another port. Fire TVs come with multiple HDMI ports. So, you can simply change the active port to solve the black screen error.

 

  1. Turn off your Fire TV Stick
  2. Unplug the TV
  3. Locate another port
  4. Use that port to connect the Stick
  5. Turn it back on

 

Check the Internet Connection [Method 6]

If your Fire TV is unable to connect with Amazon’s server, it will cause a black screen error. Therefore, make sure your device is connected to an active internet connection.

For this approach, you can check the router is transmitting data at a normal speed. You should also power-cycle your router to get a better internet connection.

 

Use HDMI Extender [Method 7]

Although you can connect Fire TV Stick with your TV directly, you should use an HDMI extender. This is because you don’t have enough space at the back of your TV, damaging the cables and causing a black screen issue.

 

Clear Cache [Method 8]

  1. Open “Settings”
  2. Go to “Applications”
  3. Select the “Manage Installed Applications”
  4. Select the app you are facing the black screen issue
  5. Click on “Clear Cache”
  6. Select “Clear Data”

 

If that doesn’t work, you can also reinstall the app!

 

Get your TV Repaired [Method 9]

So, you have used all the above-mentioned methods, but everything is in vain – what should you do?

 

Well, in that case, the black screen issue might be a result of hardware damage. Therefore, it might be time for you to contact Amazon Device Support for further assistance. They will fix the problem for you in no time!

 

Restart HDMI-CEC Device Control [Method 10]

  1. Open “Settings”
  2. Find “Display & Sounds”
  3. Turn Off “HDMI-CEC Device Control”
  4. Restart your TV
  5. Turn back on “HDMI-CEC Device Control”

 

How to reset an Amazon Fire TV with a black screen?

To reset your Amazon Fire TV press and hold the Play/Pause button and the Select Button for 5 seconds.

 

That’s it. Afterward, your Amazon Fire TV will automatically start the restart process. During this process, make sure your device stay connected to power supply to avoid any software or hardware issues. Furthermore, your Amazon Fire TV should be connected to a stable internet connection. Otherwise, it won’t be able to connect with Amazon’s server, causing the black screen issue again!

 

Why Amazon Fire TV screen goes black but the sound still works?

If your Amazon Fire TV screen goes black, but the sound still works, it indicates that either the internal settings have become conflicted or the HDMI cable is faulty.

 

To Fix This Issue:

  1. Make sure all the cables are connected properly
  2. Check the input source
  3. Restart your Fire TV (Method Mentioned Above!)
  4. Remove the HDMI extender
  5. Use another HDMI port
  6. Check the internet connection

 

Why is my Amazon Fire TV screen flashing black on and off?

An Amazon Fire TV will flash or flicker when there’s an issue with the video signal due to HDMI connection, refresh rate, and resolution.

 

To Fix This Issue:

  1. Check the cable connection
  2. Use HDMI extender
  3. Try connecting your Fire TV Stick directly with TV
  4. Try other HDMI ports
  5. Reduce frame rate (Method Mentioned Below!)
  6. Change screen resolution (Method Mentioned Below!)

 

Change Refresh Rate

  1. Go to “Settings”
  2. Open the “Display & Sounds” option
  3. Click on “Display”
  4. You’ll see 50Hz, 60Hz, and Match Original Frame Rate
  5. Turn on the “Match Original Frame Rate” option

 

Change the Resolution

  1. Open “Settings”
  2. Select “Display & Sounds”
  3. Click on “Display”
  4. Select “Video Resolution”
  5. Turn on the Auto mode

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