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How to Fix Echo Dot Speaker Keeps Disconnecting / Not Working

Why does my Echo Dot speaker keep disconnecting?

The main reason why a Amazon Echo Dot speaker may keep disconnecting is  because of a poor Wi-Fi connection, outdated firmware or the cache is full.


Potential Causes:

  • Poor Wireless Connection
  • Bluetooth Errors
  • VPN Connection
  • Electrical Interference
  • Outdated Firmware
  • Errors & Bugs
  • Cache Files
  • Hardware Issues


Poor Wireless Connection

Your Amazon Echo Dot needs a stable internet connection to connect with Alexa and other electronic devices. So, if you’re device is too far away from the router or has a poor Wi-Fi connection, it will automatically get disconnected from other devices.


Bluetooth Errors

Your Echo Dot also needs to have a stable Bluetooth connection with your computer, smart TV, and smart phones. If the Bluetooth app has bugs or your computer has outdated Bluetooth drivers, it will affect your experience.

Moreover, make sure your devices are using supported Bluetooth profiles: Audio/Video Remote Control Profile and Advance Audio Distribution Profile.


VPN Connection

Are you using a VPN on your wireless network? If so, the virtual private network might be the culprit. VPN can interfere with your Echo Dot connection, leading to random disconnections.


Electrical Interference

VPN is not the only thing that interferes with your Echo Dot. If your Amazon Echo Dot is near other electronic devices, it can also lead to electrical interference. Electrical interference can disrupt your device’s signals, which can lead to disconnection.


Outdated Firmware

To work properly, all of your devices need to be up to date. This includes your Amazon Echo Dot, Alexa, smartphone, computer, and smart TV’s OS. If your Echo Dot is running on outdated firmware, it will get prone to several software-related issues.


Errors & Bugs

The more you use your Echo Dot, the more errors and bugs it will produce. Mostly, these glitches are fixed in newer OS versions. However, if you are using a device with too many bugs, it will keep disconnecting from time to time.


Cache Files

When you connect your electronic devices to Amazon Echo Dot, lots of data get shared. This data transmission takes place on Echo Dot memory, which is quite limited. If your device has too many cache files, it will affect its performance, causing random disconnections.


Hardware Issues

Let’s face it; Amazon Echo Dot is prone to hardware issues. If you have recently dropped your Echo Dot, it might get damaged internally. The hardware issues can lead to several problems, including buzzing noise and constant disconnections.


Echo Dot speaker keeps disconnecting


Why Echo Dot keeps cutting out?

If the music randomly cuts out on your Amazon Echo Dot, it is probably due to Wi-Fi-related issues, such as poor connection or the wrong channel.


How to Fix it:

  1. Turn OFF your Echo Dot
  2. Reboot your router
  3. Make sure the router is running on a 5Ghz channel
  4. Wait for 20 seconds
  5. Turn your speaker back on


Why Echo Dot keeps skipping audio?

If your Echo Dot is skipping audio, the problem is with the wireless connection. If you are using Bluetooth, you are probably too far away from your speaker.


How to Fix It:

  1. Fully Charge your Echo Dot
  2. Keep both devices within 100 feet
  3. Make sure you have a stable internet connection
  4. Run your Wi-Fi on a 5Ghz channel
  5. Reboot your router
  6. Restart your Echo Dot


How to Fix Echo Dot Speakers that Keep Disconnecting?

You can fix an Echo Dot that keeps disconnecting by restarting your speaker and router, changing the router channel, updating OS, and resetting your device.


Restart Echo Dot [Method 1]

  1. Turn OFF your Echo Dot
  2. Unplug it from the power adapter
  3. Wait for 10 seconds
  4. Plug it back in
  5. Turn it ON and reconnect


Reboot Your Router [Method 2]

  1. Unplug the modem or the router
  2. Let it rest for at least 15 seconds
  3. Plug it back in to the power socket
  4. Turn it ON
  5. Wait for 1-3 minutes
  6. Connect it to your Echo Dot


Change Router Channel [Method 3]

  1. Open your “Web Browser”
  2. Enter and search your router’s IP Address
  3. Enter valid credentials to log in
  4. Open “Wireless Settings”
  5. Click on “Channels”
  6. Change your Wi-Fi channel to 5Ghz
  7. Click Apply or Save


Update Echo Dot Firmware [Method 4]

  1. Turn ON your Echo Dot
  2. Make sure it is connected to a stable network
  3. Press the “Mute” button
  4. Wait for the mute button to turn red
  5. Let your Echo Dot update
  6. Restart it


Update Alexa [Method 5]

  1. Open “Alexa” app on your smartphone
  2. Navigate to “Primary Menu”
  3. Go to “Settings”
  4. Open “Device Options”
  5. Click on “Software Update”
  6. Confirm to update Alexa


Factory Reset Echo Dot [Method 6]

  1. Fully charge your Echo Dot
  2. Unplug it from the power adapter
  3. Press/hold the reset button using a paper clip
  4. Maintain the position until the light ring turns off
  5. Let it rest
  6. Wait for the light to turn back on
  7. Reconnect with your electronic devices


Amazon Customer Support [Method 7]

You can never rule out the chances of hardware damage. If you have dropped your Echo Dot recently, it might have caused some internal damage. If that’s the case, you need a professional to fix your device.

In case your Echo Dot is under warranty, your best bet is to contact Amazon. They have an in-home service, allowing you to get your device fixed as soon as possible. If you don’t have a warranty, you can contact any local professional.


Why does my Echo Dot speaker keep turning off?

If your Amazon Echo Dot keeps turning off, the power button might be the culprit. Moreover, it could be due to a faulty Wi-Fi connection.


How to Fix It:

  1. Hard reset all your Network Hardware
  2. Check the power button
  3. Make sure the Echo Dot is not connected to other devices
  4. Don’t let your device stay idle for 10 minutes
  5. Restart your device


Hard Reset Network Hardware

  1. Factory reset your Echo Dot
  2. Restart your modem
  3. Reboot your router
  4. Wait for 10-15 seconds
  5. Turn ON all the devices


Why does my Echo Dot speaker keep disconnecting from Wi-Fi?

If your Echo Dot is having trouble connecting to Wi-Fi, it might be due to electrical interference or poor wireless signals.


How to Fix It:

  1. Avoid electrical interference
  2. Reboot your router
  3. Restart Echo Dot
  4. Reconnect with Wi-Fi
  5. Connect to another wireless network


Why Echo Dot speaker keeps disconnecting from Bluetooth?

If your Echo Dot keeps disconnecting from Bluetooth, the problem could be with the Bluetooth app, Alexa app, or the Bluetooth connection.


How to Fix It:

  1. Reconnect with Bluetooth
  2. Restart Echo Dot speaker
  3. Force close the Alexa app
  4. Make sure both devices are within 100 feet
  5. Update the Echo Dot firmware


Echo Dot speaker making buzzing static noise

Echo Dot comes with a motion detection feature that can result in static and crackling sounds. Furthermore, it might also happen if both your devices are too far away.


How to Fix It:

  1. Fully Charge your Echo Dot
  2. Keep both devices close to each other
  3. Avoid electrical interference
  4. Turn OFF the motion detection feature
  5. Restart your Echo Dot


Turn OFF the Echo Dot Motion Detection

  1. Open “Alexa” app
  2. Go to “Devices”
  3. Select “Echo Dot”
  4. Click on “Device Settings”
  5. Choose “Motion Detection”
  6. Turn it OFF


How to factory reset Echo Dot speaker

A lot of problems related to Echo Dot can be fixed by simply performing a factory reset. This approach will delete all the bugs and glitches and restore factory settings.


Factory Reset Echo Dot

  1. Fully Charge your speaker
  2. Unplug it from the power adapter
  3. Press/hold the volume down and the microphone button
  4. Maintain the position until the orange light turns blue
  5. Let your device rest till the orange light turns back on
  6. Reconnect Echo Dot to other devices


Echo Dot not connecting to computer

If your Echo Dot is not connecting to your computer, the Bluetooth drivers might be the culprit. In addition, it could be due to an unstable internet connection.


How to Fix It:

  1. Check the internet connection
  2. Make sure the Bluetooth is working properly
  3. Restart your Echo Dot
  4. Update the firmware
  5. Update the Bluetooth drivers


Update Bluetooth Drivers

  1. Open the “Search Bar”
  2. Search “Device Manager”
  3. Find the “Bluetooth Adapter”
  4. Right-click and select properties
  5. Click on “Drivers”
  6. Select “Uninstall”
  7. Restart your computer
  8. Reconnect Echo Dot using the Bluetooth connection


Echo Dot is not working with smart TV

You can connect Echo Dot to your smart TV as long as it has Bluetooth settings and a stable internet connection. If the Bluetooth settings are not working properly, you might experience some issues.


How to Fix It:

  1. Fully charge your Echo Dot
  2. Keep Echo Dot close to your TV
  3. Make sure to update the firmware
  4. Use the Alexa app to connect Echo Dot
  5. Restart your device


Connect Echo Dot to Smart TV

  1. Turn on your Echo Dot
  2. Make sure it is charged
  3. Press the “Bluetooth” button
  4. Turn ON your smart TV
  5. Go to “Settings” on Alexa app
  6. Open “Devices”
  7. Find “Echo Dot”
  8. Say “Pair Bluetooth”
  9. Alexa will automatically pair Echo Dot with your Smart TV


Echo Dot not connecting with iPhone

If your Echo Dot is not connecting to the iPhone, it might be because both of your devices are too far away or Echo Dot is unable to establish a stable internet connection.


How to Fix It:

  1. Charge your Echo Dot
  2. Update the firmware
  3. Keep both devices close to each other
  4. Reboot the router
  5. Remove all paired devices from the Alexa app
  6. Reconnect with iPhone


Remove Paired Devices

  1. Open the “Alexa” app
  2. Go to “Settings”
  3. Select your “Echo Dot”
  4. Select “Bluetooth”
  5. Click on “Clear all Paired Devices”


Reconnect with iPhone

  1. Open “Bluetooth Settings” on iPhone
  2. Open the “Alexa” app
  3. Navigate to “Settings”
  4. Tap on “Devices”
  5. Select “Echo &Alexa”
  6. Select your Echo Dot
  7. Say “Pair Bluetooth”
  8. Alexa will connect Echo Dot to the iPhone automatically


Echo Dot is not connecting with Samsung Galaxy phone

Your Echo Dot probably has a poor wireless connection if it’s not connecting to your Samsung Galaxy phone. Additionally, the low battery and Bluetooth bugs can also affect your experience.


How to Fix It:

  1. Fully Charge your Echo Dot
  2. Remove all Paired Devices (Mentioned Above)
  3. Force Restart Alexa App
  4. Restart your echo drive
  5. Update the firmware
  6. Reconnect with your phone


Reconnect Echo Dot to Samsung Galaxy phone

  1. Force Close the “Alexa” app
  2. Launch it again
  3. Unplug your Echo Dot from micro-USB
  4. Wait for at least 30 seconds
  5. Plug it back in
  6. Turn on the “Airplane” mode
  7. Open the Alexa app
  8. Go to “Settings”
  9. Select “Device”
  10. Select your “Echo Dot”
  11. Say “Pair Bluetooth”

Ernie Lo

Ernie Lo is a qualified web designer and web developer. He works as an IT support technician and website manager at Benleigh Vending, and he also fixes vending machines.

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