How To Fix JBL Charge 5 Speaker Keeps Disconnecting / Not Working


Why does my JBL Charge 5 speaker keep disconnecting?

The main reason why your JBL Charge 5 speaker keeps disconnecting is because of electric interference. Too many electronic devices in the vicinity of the speaker, especially those with 2.4GHz frequency, will cause disruptions in signals being received by the speaker.

 

Possible Causes

  • Power issues
  • Pairing issues
  • Too many connected devices
  • Software issues
  • The low battery of the speaker

 

Power Issues

If your speaker cannot hold the charge for too long, it indicates a possible error in its battery. Since the battery is the nucleus of the speaker, the device starts showing performance issues if its battery is damaged. This issue is resolved only when you have replaced the battery with a new one.

 

Pairing Issues

JBL Charge 5 wireless speakers may exhibit some pairing issues. Such issues arise if your phone is not compatible with the speaker. One method to fix this is to go for a hard reset.

 

Signal Interference

Devices that use 2.4GHz frequency and are close to the speaker will cause interference, creating problems for the speaker to work smoothly.

 

Too Many Connected Devices

If multiple devices are connected to the audio source, the device will have some problems while holding its connection strongly with the speaker.

 

Software Issues

Outdated smartphones or laptops – usually the audio source – are also responsible for a weak connection between the speaker and these devices.Operating systems send regular notifications about available updates. Install them on time to avoid these problems.

 

The Low Battery of the Speaker

If your speaker is out of charge, it will disconnect from the audio source. Speakers do turn off on their own when they are on low battery. Also, the in-built voice in the mechanism does give you updates regarding the speaker’s battery. You should plug it into the nearest power outlet when you’re notified that the speaker is on a low charge.

 

JBL Charge 5 speaker disconnecting

 

Why JBL Charge 5 keeps cutting out?

The reason your JBL Charge 5 keeps cutting out is because of its damaged circuit board. Damaged wires also cause the speaker to keep cutting out. For wire- or circuit board-related issues, you should consult a customer care representative at one of JBL stores.

 

Another reason for this could be a faulty battery. If that’s the case, you will need to find a replacement battery.

 

Why JBL Charge 5 keeps skipping audio?

The reason your JBL Charge 5 keeps skipping audio every 4-5 minutes is because of the gap between the audio source and the speaker or the distance between the Wi-Fi router and the speaker.

 

Another possible reason for this issue could be the speaker’s incompatibility with the audio source.

 

If the speaker is facing an incompatibility issue, you cannot do much about it. It suggests that the device is not built to support the JBL Charge 5 speaker. In this case, you will have to buy a new set of speakers – preferably from a different brand.

 

If the problem has suddenly risen, you should consider resetting both the device and the speaker.

 

How to Fix JBL Charge 5 Speakers that Keep Disconnecting

To fix JBL Charge 5 speakers that keep disconnecting, restart your speaker, reduce distance between speaker and device or charge the speaker.

 

Reset Your Speaker [Method 1]

  1. Press the Power button.
  2. Simultaneously hold the Bluetooth and volume (+) button.
  3. Keep pressing it until the speaker turns off.
  4. Turn on the speaker by holding Press.
  5. Now that the speaker has been turned on, it is reset. It will now be in the pairing mode.

 

Reduce The Distance Between The Speaker And The Device [Method 2]

  1. Get your speaker closer to Wi-Fi.
  2. Sit in the same room where Wi-Fi is.
  3. Turn off the Wi-Fi router.
  4. Turn it on again (this step is to check whether the router is working).
  5. Connect the device.

 

Charge The Speaker [Method 3]

  1. Turn off the speaker.
  2. Plug it into the nearest power outlet.
  3. Let it charge.

 

Why does my JBL Charge 5 speaker keep turning off?

The reason why your JBL Charge 5 speaker keeps turning off is because you haven’t connected them to any device for around 10 minutes. If the speaker is already connected to a device but still keeps turning off, it means it has low battery.

 

To fix the issue:

  1. Turn the speaker off.
  2. Plug them into the nearest power socket.
  3. Let the speaker charge.
  4. Turn it on after an hour or when the “full charge” light begins to blink.

 

Why does my JBL Charge 5 speaker keep disconnecting from WiFi?

The reason your JBL Charge 5 speakers keep disconnecting from WiFi is because of a weak connection or thick walls.

 

If the Wi-Fi router is kept in another room and the walls of that room are thick, it gets difficult for the device to get connected to the WiFi. To fix the issue:

 

  1. Get your speaker closer to Wi-Fi.
  2. Sit in the same room where Wi-Fi is.
  3. If the problem doesn’t get resolved, reset the router.

 

The speaker should connect now.

 

Why does the JBL Charge 5 speaker keep disconnecting from Bluetooth?

The reason your JBL Charge 5 speakers keep disconnecting from Bluetooth is because of a power issue. Another reason could be electromagnetic interference due to devices close to the speaker.

 

 

Such issues occur when your speaker’s battery is dying – especially when it is near its useful life.

 

Gadgets that use more than 2.4GHz frequency are a prime cause of such constant disconnections.

 

JBL Charge 5 speaker making a buzzing noise

JBL Charge 5 speakers make a buzzing noise when they have loose wires or damaged circuit board.

  1. Speakers that are exposed to dust particles or water droplets also create a buzzing noise. It happens when the debris buildup or moisture inside the speaker starts interfering with the circuit board. Regular cleaning of your speaker helps avoid such issues.
  2. If your speaker is in an area where there are several electronic gadgets, it is exposed to electromagnetic waves. Such interference createsa buzzing noise in the speaker. Ensure that unnecessary devices are turned off.
  3. If you are receiving a call on your phone, the speaker may start making static noise. Check your phone if the audio you’re listening to gets disrupted.

 

How to factory reset JBL Charge 5?

To factory reset JBL Charge 5, you cansimultaneously hold the Bluetooth and volume (+) button or press the volume (+) and play buttons simultaneously.

 

Method 1

  1. Press the Power button.
  2. Simultaneously hold the Bluetooth and volume (+) button.
  3. Keep pressing it until the speaker turns off.
  4. Turn on the speaker by holding Press.
  5. Now that the speaker has been turned on, it is reset. It will now be in the pairing mode.

 

Method 2

  1. Press the Power button to turn on the speaker.
  2. Press the Volume (+) and Play buttons simultaneously.
  3. Keep holding them until the device turns off.
  4. Turn on the speaker by pressing the Power button.
  5. The device has now been reset and is ready for pairing.

 

Method 3

  1. Press the Power button.
  2. Turn off the speaker.
  3. Wait for around 20 seconds.
  4. Turn the device back on.

 

Note: The first two methods are also called “hard reset,” while the third method is usually called “soft reset.” All of them work well to reset your device and bring it back to the pairing mode.

 

JBL Charge 5 not connecting to PC

JBL Charge 5 may not be connecting to your PC if the Bluetooth option hasn’t been turned on, on your computer.

 

This issue is fixed in the following way:

  1. Go to Start.
  2. Click on the Settings option (it has a small gear logo beside it).
  3. Select Bluetooth and other devices.
  4. Toggle on.
  5. Now click on the plus button on the top.
  6. Turn on your speaker.
  7. Click on the Bluetooth logo.
  8. Now pair the Bluetooth device.

 

JBL Charge 5 not connecting with iPhone

The reason why your JBL Charge 5 is not connecting with your iPhone is because of electromagnetic interference. Such disruptions cause glitches, making it difficult for the device to connect strongly with the speaker.

 

There are several electric devices around you. When they are “on,” they give out electromagnetic waves/signals. These waves disrupt your connection.

 

To fix the issue:

  1. Turn off all the electric devices.
  2. Switch them on one by one to check which device is creating more problems.
  3. Turn off the device that has been identified as the troublemaker.

 

Also, if you haven’t installed updates on your iPhone, the device may start exhibiting weird behavior. So, get it updated and then reconnect.

 

  • If it still doesn’t connect, turn off the phone
  • Wait for another 20 seconds
  • Switch it on
  • The speaker will get connected now
  • In case the problem persists, forget the pairing
  • Turn off the speaker
  • Turn them on
  • Connect the two devices

 

The speaker will now work.

 

If the speaker doesn’t work, it clearly indicates that your iPhone is not compatible with it. In that case, you will have to change the brand of the speaker. You can also take your device to an Apple store to figure out if there is a way to get the connection between the speaker and the phone.

 

JBL Charge 5 not connecting with Samsung Galaxy phone

The reason your JBL Charge 5 is not connecting with the Samsung Galaxy phone is because the speaker is not within the Bluetooth range. Other possible reasons for this issue could be the speaker’s low battery or the fact that the phone’s Bluetooth isn’t turned on.

 

To fix the issue:

  1. Bring the speaker and the phone/laptop closer together.
  2. Connect the two devices now.
  3. Check if the phone’s Bluetooth is open. If it’s not turning on, restart your phone and then check.
  4. Get your speaker charged as a low battery also creates this issue.
  5. Your speaker should easily connect now.

 

Important Tip: Also, get your phone updated timely. The speaker may not connect to it if the updates are not installed.

 

If these steps don’t help you resolve your issue, you should take your phone to the nearest Samsung care center. Talk with the customer service representative and get your issue resolved. If the device is incompatible with the speaker, you will have to either change the phone or buy a new speaker.

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