How to Fix a Netgear Modem (Keeps Going Offline/Resetting)


Why does my Netgear modem keep disconnecting?

Your Netgear modem may be disconnecting because of outdated firmware version installed on the computer, or a faulty wireless network channel.

  • Outdated firmware
  • Outdated wireless drives
  • Faulty wireless network channel

 

These problems can be resolved by updating the wireless firmware and drivers or replacing the defective wireless network channel.

 

How to fix the Netgear modem that keeps disconnecting and going offline?

You can fix a Netgear modem that keeps disconnecting and going offline by updating the Netgear firmware installed on your computer, updating the wireless drivers and changing the wireless network channel.

 

To do this, follow the steps given below:

  1. Update the firmware of your wireless router by downloading and installing its latest updated version. To do this, type the model number, router brand and firmware update in the Google search bar. Go to the official website of the Netgear modem and download the updates. Install them by following the instructions given on the webpage.
  2. Update the wireless drivers by launching the official website of your computer’s manufacturer in your web browser. Go to the Drivers section and select the Wireless Drivers option. Download the drivers based on the adapters installed in your computer and install the drivers by following the prompts given by your computer.
  3. Change the wireless network channel by connecting your computer to the interface of your router. Select the Wireless Settings option and choose a custom channel. Try setting the channels to other than your current channel. Save the changes and see if the problem goes away.

 

Why does my Netgear modem keep resetting?

Your Netgear modem may keep resetting because of loose cable connections, restricted airflow, or outdated firmware installed on the computer.

You can fix this issue simply by placing the modem in a cooler area, updating the firmware and checking the cable connections.

  1. Keep the modem in a cool area where there is enough ventilation to prevent overheating of the modem.
  2. Update the firmware installed in your computer by downloading the updates from the router login page of Netgear.
  3. Check the cable connections to see if they are tight and also ensure that the ethernet cables are free from damage.

 

Netgear modem going offline

 

How to fix a Netgear modem that keeps resetting?

You can fix a Netgear modem that keeps resetting by preventing the overheating of the modem, updating the firmware installed in your computer, and making sure that the cable connections are tight.

 

To do this, follow the detailed steps given below:

  1. Delete the large-sized files downloaded on your computer and close all the extra tasks running on your desktop. Restart the Netgear modem to see if the issue persists.
  2. Check all the cable connections at your modem to see if any of them is broken or loose. To do that, remove the cables and plug them back in one by one. Replace broken cables. Restart the modem and see if the issue goes away.
  3. Update the Netgear firmware by launching your preferred web browser on your device. Go to the router login page of Netgear. Go to the Settings page and select Administration. Select the model number of your modem and download the updates. When the updated firmware gets downloaded, install it by following the prompts given by your computer.

 

Netgear modem flashing light codes chart

Light LED Color Error
Power LED OFF Router not receiving power
Solid Green or White Router ready
Solid Amber Router is powering ON
Blinking Amber Firmware updating or router resetting
Blinking White Corrupted firmware
Blinking White or Amber R8000 Router in AP mode
Internet LED OFF No ethernet cable connected between modem and router
Solid Green or White Internet connection ready
Solid Amber Ethernet connection to modem detected by the router
Blinking White Port sending or receiving traffic
2.4 GHz and 5 GHz WiFi LED OFF The 2.4 GHz and 5 GHz radio channels are OFF
Solid White WiFi radio channels are working
Blinking Router sending or receiving signal
USB LED OFF No USB device connected
Solid Green or White USB device connected and ready to use
Blinking USB device plugged in
Ethernet LED Solid A powered ON device connected to the ethernet port
Blinking Port sending or receiving traffic
WPS LED Blinking WPS connection in progress
Solid WPS connection established

 

Why is my Netgear modem blinking blue?

The main reason why a Netgear modem is blinking blue is because the modem needs to be reset. You need to hold the reset button until the modem begins rebooting.

 

How to put your Netgear modem in recovery mode

  1. Power ON your Netgear modem.
  2. Wait for 15 seconds and then press and hold the reset button at the backside of the modem. You can use a paper clip or a similar pointed object to do this.
  3. Hold the reset button till the modem starts rebooting.
  4. Let the device boot up, which will take about 30 seconds. At this point, the blue light will keep blinking.
  5. When the modem finishes recovering, the blue light will go OFF.

 

Why is my Netgear modem red light blinking?

Your Netgear modem red light may be blinking because of overlapped internet connection and improperly set network connection.

 

You can fix the issue of the red light blinking on your Netgear modem by trying the solutions given below.

  1. Check all the cable connections that connect the various components of your network connection like routers, modem, computer, power outlet and so on. Make sure they are all tight and firm.
  2. Place your router in a space where there are no objects around the router.
  3. Download the firmware updates and install them on your laptop or computer.
  4. Check if the internet protocol is conflicting with the connected devices. If it’s conflicting, then make sure it doesn’t.
  5. Reset the Netgear router by pressing and holding the reset button at the back of your modem.

 

Why is my Netgear modem orange light flashing?

Your Netgear modem may be flashing an orange light because of no internet connectivity reaching the modem.

 

You can fix this issue by the steps given below.

  1. Try connecting the modem with your laptop or computer using an ethernet cable. If you still don’t get an internet connection, reset your router.

 

  1. Restart your modem to see if the internet connection is set up on your computer. If the orange light still blinks, reboot your modem and router.
  2. If the problem persists, call your Internet Service Provider and make sure that the internet light on the modem is solid.

 

 

Why is my Netgear modem green light flashing?

If your Netgear modem has a green light flashing on it, it means that you have good internet connectivity but a corrupted firmware installed on your computer.

 

You can fix this issue by following the steps given below.

  1. Connect your computer to the router and power ON the router.
  2. Insert the Resource CD of your router in the computer.
  3. Click the option of Supporting Firmware and then go to the Netgear Firmware Recovery Utility option.
  4. Follow the prompts given by the Recovery Wizard to recover your Netgear firmware.
  5. Once the recovery process completes, restore the configuration of your Netgear firmware.

 

Why is my Netgear modem Red light flashing?

The flashing red light on a Netgear modem indicates a system problem or dead router. It can also happen because of interrupted cable connections or outdated firmware version installed on the device.

 

You can fix this issue by trying the solutions given below:

  1. Check if the Netgear router and modem are connected to a proper power supply from the wall outlet.
  2. Ensure that the router is placed in a space free from any object in close proximity to the router.
  3. Check if the ethernet cables are free from cracks or any other kind of damage. Also, make sure that the cables are well connected to the modem and the computer.
  4. Download and install the latest version of the Netgear firmware to eliminate the red light flashing on the Netgear modem issue.

 

Netgear WiFi is connected but I have no internet

You may be facing the problem of no internet even when the Netgear WiFi is connected because of a new router added to the network in an incorrect manner.

When you add a new router, you should start by turning the modem OFF so that the old address gets wiped away from the router memory. You can troubleshoot this issue by trying the solutions given below.

  1. Turn OFF the Netgear modem to clear the old address of the router.
  2. After 5-10 minutes of keeping it OFF, power ON the modem followed by powering the router ON.
  3. Once you are online, configure the router again as if it is new.
  4. While reconfiguring the router settings, change the SSID and wireless network channels.
  5. You can also try rebooting the modem of your Netgear WiFi by pressing down and holding the reset button present on the back side of the modem. Hold it till the modem starts rebooting. The rebooting process takes about 30 seconds.

 

Why does my Netgear Nighthawk router keep disconnecting?

Your Netgear Nighthawk router may keep disconnecting because of outdated firmware installed in your computer.

 

If you are facing a similar issue, follow the steps given below to troubleshoot it.

  1. Update the Netgear firmware installed on your computer by using an ethernet cable to establish a wired connection between the Nighthawk router and the existing modem that you are using.
  2. Check the ethernet cable and make sure it is not cracked or cut at any point.
  3. Turn the Netgear Nighthawk router and the modem ON.
  4. Open the web browser on your computer and go to the Netgear login page.
  5. Enter your user ID and password and log in. Once you are logged in, go to the Advanced section.
  6. Select the update option for your Netgear firmware. Click the Check button. Your router will check the updates for the firmware.
  7. When the router finishes checking the updates, click the Update option if there are updates available. If there are no updates, move to the next step.
  8. To hard reset your Nighthawk router, plug the router into a wall outlet and power the router up.
  9. Using a paperclip or other similar object, press and hold the router reset button which is located at the back of the router. Release the button when the router starts rebooting.
  10. To soft reset your Netgear Nighthawk router, power up your router and connect it with a modem using an ethernet cable.
  11. Open the web browser on your device and go to the router login page. Log in to your Netgear account and go to the Advanced section.
  12. Click the Factory Reset option to restore the default settings on your Nighthawk router. Your router will start rebooting itself.

 

Why does my Netgear A7000 USB Wi-Fi Adapter keep disconnecting?

Your Netgear A7000 USB Wi-Fi adapter may keep disconnecting because of router issues, timeout settings or loose cable connections.

 

You can fix this issue by following the steps given below.

  1. Try restarting the router by removing the power cord of your router. Wait for a few seconds and plug the cord back in.
  2. Features such as limitations, timeout settings, and others can lead to the adapter disconnecting again and again. So, make sure that these features are disabled. Restart the router once again.
  3. Reset the router to restore the factory default settings on your Netgear router.
  4. If the cable attached to your router is hanging loose or getting heated because of cracks, then you will need to replace the cable or remove it and attach it firmly.

 

How to reset a Netgear modem?

You can reset the Netgear modem by pressing the reset button given on the back side of the modem.

 

To reset a Netgear modem, follow the steps given below:

  1. Find the Reset button located on the back side of the cable modem.
  2. Press and hold this button for around seven seconds using a paper clip or a similar thing.
  3. Release the button and wait till the cable modem reboots.
  4. Once the modem reboots, the factory default settings will be restored on your Netgear modem.

Recent Posts