How to Fix a Hisense TV that keeps Freezing

Why does my Hisense TV keep freezing?

The reason why your Hisense TV keeps freezing is because of WiFi instability, a faulty chip, pending updates or the cable ports are dirty.

 

Possible Causes

• Hardware issues
• Motherboard issues
• Dirt in the ports
• Pending updates

 

WiFi instability

A weak WiFi connection causes your TV to keep freezing. You need to check if your internet connection is strong enough to provide uninterrupted streaming of your favorite shows or whatever you play on the TV.

 

Hardware issues

Is your TV facing any issues with its hardware? Maybe damaged wires or any problems with the screen are creating difficulties for the otherwise smooth running of the device.

 

Motherboard issues

Like every other component in the TV, the motherboard has a fixed lifespan. When it has reached its useful life, it may start showing some issues, which will make your TV freeze quite frequently. In most cases, getting the motherboard replaced by a new one is a good solution to get the problem fixed.

 

Dirt in the ports

The TV’s cable ports are hidden; they are located behind it, and you will rarely check whether they have gathered dust or not. Ports that remain clogged in the dirt for prolonged periods will start interfering with a TV’s performance, interrupting your experience. The regular cleaning of the ports will help resolve the issue.

 

Pending updates

Smart TVs need to be updated as well. The device’s software will keep sending notifications about the available updates. You should install them timely to prevent such issues.

 

 

How to fix a Hisense TV that keeps freezing?

To fix a Hisense TV that keeps freezing, power cycle the TV, check the source device or update the TV.

 

Power Cycle The TV [Method 1]

1. Turn off the TV.
2. Unplug the cord wire.
3. Hold the power button on the TV and keep pressing it for at least 5 seconds.
4. Release the button and wait for at least 60 seconds.
5. Plug back the cord.
6. On the remote, go to the power and press it. Don’t release it until you see the lights on the TV light up.

 

Check The Source Device [Method 2]

1. Take out the cables that are connected to the cable box.
2. Check if there is any dust in the ports/plug-in areas of the box.
3. Plug the cables back into their ports.
4. The freezing issue should be resolved.

 

Update The TV [Method 3]

1. Press the Home symbol.
2. A Home screen will pop up; choose Settings.
3. Scroll down to All.
4. Choose About.
5. Go to Software Updates.

This step will install the available updates.

 

Reset The TV [Method 4]

1. Take out all the peripheral devices connected to the TV — any external hard disc or USB cable.
2. Power off the TV.
3. Take the plug of the power cable out.
4. Wait for 2 minutes.
5. Plug the cable back into the power socket.
6. Switch on the TV.

 

Check The Internet Connection [Method 5]

A weak internet connection may cause your TV’s screen to freeze in the middle of a program. To check if the internet connection is the problem, turn off the WiFi and check if the screen freezes. If it doesn’t, it indicates that your WiFi connection is causing the problem. A strong internet connection will not result in such problems.

 

Contact The Hisense Support [Method 6]

You should consult a customer care representative at a customer support center if all these methods turn out to be unhelpful. The support staff can guide you on moving forward with your complaint and get your TV checked by an expert.

 

How do I stop my Hisense from freezing?

To stop your Hisense from freezing, reset the TV or unplug the HDMI cable.

 

Reset The TV [Method 1]

1. Take out all the peripheral devices connected to the TV — any external hard disc or USB cable.
2. Power off the TV.
3. Take the plug of the power cable out.
4. Wait for 2 minutes.
5. Plug the cable back into the power socket.
6. Switch on the TV.

 

Unplug The HDMI Cable [Method 2]

1. Take out the HDMI cable from the port.
2. Wait for around 30 to 60 seconds.
3. Plug the cable into the TV.
4. Wait for the signal to come back on.
5. Always disconnect all the cables when they are not in use.

 

Why does my Hisense tv keep freezing and restarting?

The reason why your Hisense TV keeps freezing and restarting is because of hardware damage. Problems with the motherboard, loose cable connections, or outdated firmware often cause such issues too.

 

To fix the issue, you can follow these steps:

 

Turn Off The Energy Saving Mode On The TV [Method 1]

1. Go to Settings.
2. Select Picture.
3. Choose Energy Saving.
4. Try out the available options to see if it works.

 

Update The Firmware [Method 2]

1. Go to Settings.
2. Choose either About or Support.
3. Click on System Update.
4. Select the Check Firmware Upgrade option.
5. Select Upgrade.

 

Reset The TV Device [Method 3]

1. Unplug the TV from the power outlet.
2. Wait for at least 15 minutes.
3. Plug it back.
4. Go to Settings.
5. Choose the Storage and Reset option.
6. Click on Factory Data Reset.

 

Note: This step will erase all the saved data from the TV.

 

What do I do when my Hisense TV is frozen and won’t turn off?

When your Hisense TV is frozen and won’t turn on, power cycle the TV and the router, reset the remote or factory reset the system.

 

Power Cycle The TV And The Router [Method 1]

1. Turn off the TV.
2. Unplug the TV, router, and modem.
3. Wait for 60 seconds.
4. Plug all these devices back.
5. Connect to the Internet.
6. Turn on the devices.

This step will resolve the problem, and the TV will work just fine.

 

Reset The Remote [Method 2]

1. Remove the batteries from the remote.
2. Hold its power button for around 15 seconds.
3. Reinsert the batteries.
4. Place the cover of the remote.
5. Turn on the TV.
6. If the batteries have been in the device for far too long, you should replace them.

 

Factory Reset [Method 3]

1. Go to Settings.
2. Choose System.
3. Click on Advanced System Settings.
4. Choose Factory Reset.

 

If you have 2013 models or below, you can follow these steps:

1. Take the remote.
2. Find the Exit button.
3. Press it for around 15 seconds or until the Factory Service menu appears.
4. Select OK.
5. Power off the TV.
6. Wait for 20 seconds.
7. Turn the TV on.

 

These methods will resolve the issue. If they didn’t, you should consult the support center to rectify the issue.

 

Why does my Hisense TV keep lagging?

The reason why your Hisense TV keeps lagging is because of too many apps running at the same time. Other reasons could be outdated software or loose cable connections.

 

If you have many applications installed, they may be eating up your TV’s memory and data space. Resultantly, the device will have difficulty catching your commands and performing accordingly.

 

If you haven’t updated the TV software, it will keep lagging. The device sends update notifications from time to time. You should update the software for optimal performance of the device. Also, check for loose cable connections and fix them.

 

How to fix a Hisense TV that keeps lagging?

To fix a Hisense TV that keeps lagging, remove unnecessary data, check if the WiFi signals are weak or clean the cache.

 

Remove Unnecessary Data [Method 1]

If you don’t clear your cache often, your TV’s storage gets full. It affects your TV’s performance. You can remove the useless data to free some space on the TV.

 

WiFi Signals [Method 2]

Weak WiFi connections get in the way of the performance of your TV. You should ensure that you have a strong connection. You need a stable connection to stream online.

 

Clean The Cache [Method 3]

Removing the cache from your TV frees up space from storage. It will allow your TV to perform better and avoid lags.

 

Keep The Router Near The TV [Method 4]

A strong internet connection is vital for the smooth performance of your TV. If you have a wireless connection, ensure the router is installed near the TV.

 

How do I fix a Hisense TV stuck on the logo?

To fix a Hisense TV stuck on the logo, reset your device or power cycle the TV and router. If that doesn’t fix the issue, try updating the firmware.

 

Power Cycle The TV And The Router [Method 1]

1. Turn off the TV.
2. Unplug the TV, router, and modem.
3. Wait for 60 seconds.
4. Plug all these devices back.
5. Connect to the Internet.
6. Turn on the devices.

 

Reset The TV Device [Method 2]

1. Unplug the TV from the power outlet.
2. Wait for at least 15 minutes.
3. Plug it back.
4. Go to Settings.
5. Choose the Storage and Reset option.
6. Click on Factory Data Reset.

 

Note: This step will erase all the saved data from the TV.

 

Update The Firmware [Method 3]

1. Go to Settings.
2. Choose either About or Support.
3. Click on System Update.
4. Select the Check Firmware Upgrade option.
5. Select Upgrade.

 

Why does my Hisense TV keeps freezing on YouTube?

The reason your Hisense TV keeps freezing on YouTube is because the YouTube app is not updated. Other reasons could be a weak internet connection or loose cables. If you haven’t cleared the cache from the TV’s data space, it may cause such freezing.

 

You may also consider resetting the TV to fix the problem. Update the YouTube app and check if the TV is working fine.

 

Why does my Hisense TV keeps freezing on Netflix?

The reason your Hisense TV keeps freezing on Netflix is because of software compatibility issues. If you haven’t updated the app or the TV’s software, it’s time you did.You can try resetting the TV or the router to fix the issue.

 

You can also log out of the Netflix account and log back in.