How to Fix a TV that is Stuck on Mute (STEPS)


Why is my TV stuck on mute?

Your TV may be stuck on mute because of outdated firmware, loose cable connections, extra devices connected as output, or a faulty soundboard.

  • Outdated firmware
  • Loose cables
  • Unnecessary output devices
  • Disabled internal speakers
  • Faulty soundboard
  • Wrong audio settings
  • Channel issue

 

Outdated firmware

When the firmware of the TV becomes outdated, some features related to audio and video of the TV are likely to get disturbed and hence, the TV may get stuck on mute.

 

Loose cables

If the cables are broken or are loosely connected in the input and output ports, there may be no sound coming from the TV.

 

Unnecessary output devices

If there is several output devices connected to the TV, it is possible that the sound is playing in a device that is not close to you. This may result in the TV going mute.

 

Disabled internal speakers

If you have disabled the internal speakers of your TV, then there will be no sound coming from your TV.

 

Faulty soundboard

Sometimes, the soundboard may get accumulated with dirt and dust over time resulting in your TV becoming mute.

 

Wrong audio settings

If you have the wrong audio settings selected on your TV, the best solution is to reset the settings to factory default.

 

Channel issue

The no-sound issue may persist on a single channel. This rules out the possibility of a fault with the TV. It is because the issue is because of transmission problems at the end of the channel service provider.

 

TV is stuck on mute

 

How do I get my TV off mute?

You can get your TV off mute by updating the firmware, reconnecting all connections, or turning the internal speakers ON.

  • Update TV firmware
  • Check cable connections
  • Remove external devices
  • Turn speakers ON
  • Check the soundboard
  • Reset audio settings
  • Change the channel
  1. Update the firmware of your TV by going to the About this TV option in the Settings You will be prompted to download the updates. Follow the prompts and install the updated firmware on your TV.
  2. Remove the input and output cables and insert them back in the port and see if the TV gets off mute. If you see any damaged cables, replace them with new ones immediately.
  3. Make sure that there is only one speaker connected to your TV for sound. In addition to this, ensure that the internal speakers are turned ON.
  4. Reset the audio settings from the menu of your TV.
  5. Try changing the channel and check if the problems exist with all of them or not. If it doesn’t, then the fault is in the channel and not the TV.

 

Why does my TV keep muting and unmuting?

Your TV may keep muting and unmuting because of a faulty motherboard, infrared signals received by your TV remote or a dying battery inserted in your TV remote.

  • Failing battery installed in your TV remote
  • Extra IR signals received by the TV remote
  • Faulty internal board

 

You can stop a TV remote muting and unmuting by following the steps below:

  1. Check if the batteries inserted in your TV remote are drained. You will observe a white crusty substance around the cells if they are dead. You can also check them by inserting them in a different device and see if it works.
  2. If your TV is receiving unwanted signals from other remotes, wrap an insulation tape around the IR transmitter of the remote.
  3. Sometimes, the inner board of the remote may become faulty resulting in the mute button pressing and depressing itself. If something like this is happening in your TV remote, you can get it repaired or replace it with a new one.

 

Why does my TV mute itself?

Your TV may mute itself because of connection with an external sound device or outdated firmware installed in your TV.

 

Recommending tips:

  • Try to connect the TV with external sound
  • Updating the firmware

 

To fix this problem of TV muting itself, follow the steps given below:

  1. Hard reset your TV by removing the power cord from the wall outlet. Wait for about 10 seconds and then plug the power cord back in the wall outlet. Turn your TV ON and see if the TV stops muting itself.
  2. Check if there are any pending updates to be installed on your TV. If there are due updates, install them on your TV and see if the problem goes away.
  3. Check the cables connected to the speakers and the input source. Make sure that there are no cracks on the cables and the insulation layer is well in place.
  4. Try removing the extra output devices that may be connected to your TV as they may cause interference in the sound channel.
  5. Turn the internal speakers ON for your TV from the settings of your TV and see if your TV stops muting itself again and again.

 

Why is my Samsung TV stuck on mute?

Your Samsung TV may be stuck on mute because of a wrong output device selected from the list of devices, problems with the speaker of your TV, volume lowered to zero level or issues with a particular TV channel.

  • Wrong output selected
  • Hardware issues with the speaker
  • Volume decreased to zero
  • Channel problems
  • Loose cables

 

You can fix a Samsung TV that is stuck on mute by following the steps below:

  1. Try resetting your Samsung TV settings to factory default. To do this, you will need to press the Menu button on your TV remote and select the Sound option followed by the Reset Sound option. Finally, click the Yes option to reset the audio settings of your Samsung TV to factory default settings.
  2. Check if you have selected the right input and output devices for sound in your Samsung TV.
  3. See if the volume level on your TV is lowered to zero. If it is, try increasing the volume and see if the sound comes back.
  4. Try pressing the Mute button on your Samsung TV remote again to see if the sound comes back.
  5. Check the speakers of your TV to spot any hardware problems. Make sure that the HDMI cable is firmly attached to both your TV and the input device.

 

Where is the mute button on a Samsung remote?

The Mute button on a Samsung remote is usually located at the top. If you are still finding it difficult to locate the Mute button on your Samsung remote, you can refer to the owner’s manual.

 

How to reset sound settings on a Samsung TV?

You can reset the sound settings on a Samsung TV from the Settings menu on your TV. Go to sound settings > reset settings.

 

To reset the sound settings on most modern Samsung smart TV’s follow the steps below:

  1. Turn ON your TV and press the Menu button on your TV’s remote.
  2. From the list of options, select the Sound option and press the Enter key.
  3. Go to the Reset Sound option and select it by pressing the Enter key.
  4. Confirm your choice by pressing the Yes option to reset the sound settings of your Samsung TV. Press the Enter key again.

 

Why is my LG TV stuck on mute?

Your LG TV may be stuck on mute because of wrong audio settings, outdated software of your TV, problem in a particular channel, or wrong speakers chosen for sound output.

  • Wrong audio settings
  • Outdated TV software
  • Channel issues
  • Wrong speakers chosen for output

 

 You may fix this issue by following the steps given below:

  1. Try doing a hard reboot of your LG TV. To do this, remove the power cable from the wall outlet. Wait for five seconds and plug the power cable back. Press the Power button of your TV and see if the sound comes back.
  2. Check the audio settings on your TV by pressing the Home button on the remote. Go to the Sound option and select the right configuration of the given options.
  3. Check if your TV is configured to SAP. If it is, make sure that your TV is not configured to SAP. See if the AUX input has been deselected.
  4. Reset the audio and video settings by pressing the Mute button on your TV remote thrice. A pop up window will appear on the screen asking you to confirm the choice. Press the Confirm option to reset the audio and video settings.
  5. If the LG TV stuck on mute issue is still there, try resetting it to factory default settings. To do this, press the Home button on your TV remote. Press the Cog icon on your screen to open the settings. Select the General option and click the option for Reset to initial settings.
  6. If the updates on your TV are not fully installed or are pending, install them again. To do this, press the Home button on the remote to open the main menu. Press the Cog icon to open the settings. Scroll down from the list of options to find the All Settings option.
  7. In the left side column, you will see the option for General menu. Scroll down to the bottom of the list of options and find the About this TV option. See if you have enabled the Allow Automatic Updates option. Select the Check for updates option. Click the Install option if there are any pending updates showing.
  8. If you have outdated firmware installed on your TV, follow the steps displayed on your TV to download the latest version of the firmware and install it on your LG TV.

 

Why is my Toshiba TV stuck on mute?

Your Toshiba TV may be stuck on mute because of bad speakers, faults in the internal sound bar or because internal speakers are turned OFF.

 

You can fix this issue by following the steps given below:

  1. Check the mute status of your TV by pressing the Mute button again and see if the sound comes back or not.
  2. Check the volume level of your TV to see if it has been decreased to zero. If it has, try increasing the volume level and see if the sound comes back.
  3. Sometimes, the sound issue may exist only for a specific channel. Try switching among different channels and see if the problem exists with all of them.
  4. Remove the output devices connected to your Toshiba TV and check if the TV unmutes or not. There may be no sound coming out of your TV in case you have attached an AUX cable or headsets to your TV.
  5. Check your speakers to spot any hardware damage. Also check the cables to see if they are tightly connected to your TV.
  6. Turn ON the internal speakers of your TV. To do this, press the Menu button on your Toshiba TV remote.
  7. Go to the Audio option and choose Speakers from the list. Press the Enter button to turn your internal speakers ON.

 

Why is my Apple TV stuck on mute?

Your Apple TV may be stuck on mute because of wrong speakers chosen for sound or the audio mode not set to Auto settings.

 

  1. Find the Menu button on your Apple TV remote and press it. A pop up window will appear on your screen.
  2. From the options displayed on your Apple TV screen, scroll down and find the Settings option. Select it and the Settings menu will appear on the screen.
  3. Locate the option labeled as Audio and Video. Select this option to open the audio and video settings.
  4. Scroll down in the list of options to find Audio Format and click on it.
  5. Select the option Change Format displayed on your Apple TV screen. A new window will appear on your screen at this time.
  6. Select the Change Format option once again.
  7. In the window that appears on the screen, scroll down to find the New Format option. Change the format to Stereo.
  8. Use your normal TV remote to open the settings for Audio and Video of your TV.
  9. Choose the Audio Out option and set the settings to Optical.
  10. Select the Digital Sound Out option under the Optical sound settings.
  11. If the problem still doesn’t go away, make sure that you have selected the right speakers from the list of speakers connected to your TV.
  12. Try rebooting your Apple TV by pressing the Menu button on your remote six times in a row.

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