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(SOLVED) Why does my PS5 Keep Freezing?

Why does my PS5 keep freezing?

Your PS5 keeps freezing due to a faulty power cord, an outdated system software, a wrong HDMI device link, or an overheating console.


Faulty power cord

If the power cord is malfunctioning or damaged, it produces an unstable power supply. This causes the PS5 to crash or experience a freezing issue consistently.


Outdated system software

If your console is functioning on outdated system software, you have to update it to the most recent version to prevent it from freezing or crashing completely.


Wrong HDMI device link

The HDMI device link enables the inter-functionality of all connected devices, which use the consumer electronics control specification. If the HDMI cable is not securely connected or is damaged, your PS5 will continue to freeze.


Overheated console

If the console is being used non-stop, it gets overheated. The PS5 will emit a lot of heat. This causes it to freeze or even crash.


PS5 freezing


How do I fix a PS5 that keeps freezing?

You can fix a PS5 that keeps freezing by restarting your PS5, disabling the Rest Mode of PS5, rebuilding the PS5 database, or re-installing or updating a particular game.

Tired of a PS5 that keeps freezing? Let’s fix the issues.


  • Restart your PS5
  1. Press and hold the Power button until you hear two beeps.
  2. Disconnect your device from the power outlet.
  3. Reconnect your PS5 to the power outlet after sixty seconds and switch it ON.


  • Disable the Rest Mode of your PS5

The power-saving or Rest mode helps you to download a game. When your device is not in use, it goes into this mode. If it stays for long in this mode, it freezes.

  1. On the top right corner of the Home screen, click on Settings
  2. Select System and then Power saving.
  3. Tap on Set Time Until PS5 Enters Rest Mode.
  4. On the drop-down menu for During Media Playback and while Playing Games, select Don’t Put in Rest Mode.
  5. Go back to the Home screen.
  6. Restart the PS5.


  • Rebuild the PS5 database

This action detects unwanted glitches or corrupt game data and resolves the issues.

  1. Switch OFF your PS5.
  2. Boot your PS5 in Safe mode(holding the Power button down till you hear two beeps).
  3. Scroll down until you see Options. Select the Rebuild Database option.


  • Reinstall or update a particular game

This process involves checking every game you play to understand which one causes the freezing of your PS5.

  1. Go to Settings on your PS5.
  2. Select Storage and then select Games and Apps.
  3. Select the game you wish to delete.
  4. Click on the Delete button.
  5. Go back to the Home screen.
  6. Visit the Game Library.
  7. Reinstall the game.


Why does my PS5 keep freezing on the startup screen?

Your PS5 keeps freezing on the startup screen due to a corrupt game, overheating of the console, or outdated software. You may need to reset the console settings as well.


  • Corrupt game

Downloaded games may come with a bug. You must check your games to find out which one is corrupt.

  1. On your PS5, go to Settings.
  2. Select Storage.
  3. Select Games and Apps.
  4. Select the game which is corrupt. 
  5. Click the Delete button.
  6. Go to the Home screen.
  7. Open the Game Library to reinstall the game anew.


  • Overheated console

Overheating takes place due to long hours of usage, blocked air vents, and poor airflow.

  1. Ensure that your console is in a cool environment.
  2. Maintain a distance of a minimum of 5-6 inches away from a wall’s surface.
  3. Clean the vents regularly to avoid dust accumulation as this can trigger overheating. 
  4. Open your device and gently clean the internal fans with a soft cotton swab.


  • Outdated software
  1. Click the Settings menu.
  2. Click on the System button.
  3. Select System Software Update & Settings.
  4. Select Update System software.
  5. Select Update Using Internet if your device is connected to the internet.
  6. If your device has the latest downloaded software in its USB drive, select Update From USB drive.

Your device will update the system software and rebuild the database.


Why does my PS5 keep freezing after I login?

Your PS5 keeps freezing after you login due to a damaged power adapter, sudden voltage spikes, or an enabled Rest Mode. This requires restarting the PS5.


  • Damaged Power Adapter

A power adapter can get damaged because of an increased power supply. This causes an irregular power supply to your PS5, thereby causing it to freeze.

  1. Check the power adapter for any glitches or damage.
  2. If it is damaged, then replace it with a new one immediately.


  • Sudden voltage spikes

A thunderstorm can cause an unwelcome voltage spike, causing your PS5 to freeze

Purchase a quality surge protector to protect your device from such power spikes.


  • Enabled Rest mode

The Rest mode enables downloads of games. When not in use, your PS5 goes into this mode. If it remains in this mode for a long time, it freezes.

  1. Go to Settings followed by System and then Power saving.
  2. Select Set Time Until PS5 Enters Rest Mode.
  3. Select Don’t Put in Rest Mode from the During Media Playback and While Playing Games drop-down menu.


Why is my PS5 stuck on a black screen?

Your PS5 is stuck on a black screen because its output resolution is higher than what the TV is capable of rendering, a faulty HDMI cable, a poorly connected power cord, or a poorly connected TV power cable.

A black screen glitch can be easily fixed in the following manner.


  • Output resolution is higher than the TV’s resolution
  1. Switch OFF your PS5 completely,
  2. Boot the PS5 in Safe mode
  3. Use the USB cable to connect the TV with the controller.
  4. Double-check to ensure the Safemode is ON.
  5. Go to Change Video Output.
  6. In the Change Resolution section, click Hit. You will see a prompt seeking permission to restart your PS5.
  7. Click on OK. Your PS5 starts in a low-resolution mode. You can select the resolution best suited for your TV.
  8. Now hit “X” on the Maximum resolution that is supported by your TV.


  • Faulty HDMI cable

If your PS5 does not open even in Safe mode, it’s a sign of a faulty HDMI cable.

Try to connect the PS5 to other devices using the current HDMI cable. If it does not connect, you must replace the cable with a new one.


  • Poorly connected power cord

Check if your power cord is connected correctly at all times. If it is not, you are sure to see a black screen.


  • Poorly connected TV power cable

Check if the TV power cable is inserted properly. The cable should be tightly connected and secured in place.


Why does my PS5 keep freezing and won’t turn on?

Your PS5 keeps freezing and won’t turn ON due to software not updating, a dusty console, a pending rebuild of its database, or an overdue restart of the PS5.

These problems can be resolved with ease in the following way.


  • Software not updated

You can manually update the software.

  1. Boot your PS5 using the Safe mode.
  2. Download the latest version of the system software on a USB drive.
  3. Install it on your PS5.


  • Dusty console

The console is likely to develop dust. This causes overheating. It can also cause malfunctioning of hardware.

  1. Open the PS5 casing.
  2. Use soft cotton swabs to remove the dust gently.


  • Rebuild the PS5 database
  1. Turn off your PS5 completely.
  2. Keep the Power button pressed until you hear the second beep. This will boot the PS5 in Safe Mode.
  3. In the Options section, choose Rebuild Database.


  • Restart the PS5
  1. Long press the Power button until you hear two beep sounds.
  2. Unplug your device from the power outlet/source.
  3. Reconnect your PS5 to the power outlet/source. 
  4. Switch the console on after sixty seconds.


Why does my PS5 keep freezing and turns off?

Your PS5 keeps freezing and turns off because its output resolution could be more than that of the TV, it needs a reboot, or it has a damaged power adapter. The downloaded games could also be affected by bugs.

The following solutions will help you protect your PS5 from these issues.


  • Output resolution is more than that of the TV
  1. Turn OFF your PS5 and disconnect it.
  2. Enter the Safe mode of your PS5.
  3. Use a USB cable to connect the controller and the TV.
  4. SelectChange Video Output and click Hit in the Change Resolution section.
  5. Click OK to restart the PS5. Your PS5 will boot in a low-resolution mode.
  6. Choose the resolution that matches that ofthe TV.
  7. Now press “X”to select the Maximum resolution your TV supports.


  • Restart your PS5
  1. Hold the Power button down for at least 15 seconds.
  2. Remove your device from the power source or outlet.
  3. Connect your PS5 once again to the power source for a minute and switch it ON.


  • Damaged Power Adapter

A damaged power adapter results in an unbalanced power supply to your PS5, causing it to freeze.

  1. Check the power adapter to see if it is damaged.
  2. If it is, then you should replace it with a new one.


  • Downloaded games infected with bugs

Most downloaded games carry a bug. You have to check each game to understand which one is corrupt.

  1. SelectSettingsand then Storage.
  2. Choose Games and Apps.
  3. Select the corrupt game.
  4. Click Delete.
  5. Go to the Home screen.
  6. Access the Game Library and reinstall it again.


Why does my PS5 turn off by itself while playing games?

Your PS5 turns off by itself while playing games because of a voltage surge, a overheated console, a malfunctioning HDMI cable, or an enabled Rest mode.

These problems are not as difficult as they sound. The following steps will help you resolve them.


  • Voltage surge

A sudden power supply spike or even a thunderstorm can cause a huge voltage surge and make your PS5 turn off by itself while you’re playing games.

Use a high-quality surge protector to safeguard your PS5 from sudden and erratic voltage surges.


  • Overheated console

The console gets overheated because of the continuous usage of the PS5. 

  1. Keep the surroundings of your console always cool.
  2. Keep your console always at a distance of 6 inches from any surface.
  3. Clean the vents of the console regularly.


  • Malfunctioning HDMI cable
  1. Connect the PS5 and other devices with the existing HDMI cable. 
  2. If the connection fails, it proves that the HDMI cable is damaged.
  3. Use a new cable in place of the damaged cable.


  • Enabled Rest mode

A PS5 often goes into an idle mode and turns off when not in use for long. 

  1. SelectSettings and then select System
  2. Select Power saving followed by Set Time Until PS5 Enters Rest Mode.
  3. Select theDon’t Put in Rest Mode option from the During Media Playback and while Playing Gamesdrop-down list.


Why does my PS5 keep freezing and making a buzzing noise?

Your PS5 keeps freezing and making a buzzing noise because of a possible coil whine, a surge in power supply, obsolete software, or a fake or faulty charger.

Deep-dive into the solutions to these problems.


  • Coil whine

This is caused by the internal fans working at a fast rate to keep the system cool and efficient.

  1. Avoid keeping the console on a rug with long fibers. Don’t keep it on a carpet as well.
  2. Make sure that other objects do not block the air vents on the rear of the console and its sides. 
  3. Maintain a distance of at least 3.93 inches around each side of the PS5 console.
  4. Keep the console in a clean place always.


  • A surge in power supply

A sudden surge in the power supply can freeze the PS5 creating a buzzing sound. Protect the PS5 at all times with good quality power surge protector.


  • Obsolete software
  1. Click System in the Settings menu.
  2. Select System Software Update & Settings.
  3. Choose Update System software.
  4. If the USB drive has the latest downloaded software of the console, select Update From USB drive. On the other hand, select Update Using Internet, if you have connected your device to the internet.


  • Fake or faulty adapter
  1. Check the power adapter for its authenticity. If it isn’t an original one, it can cause a PS5 freeze, and you will replace it with an original adapter.
  2. If you are using an original adapter, check for possible damage. If you find that it has been damaged, you will have to buy a new one. 


Why does my PS5 keep freezing during share screen?

Your PS5 keeps freezing during share screen because of a possible system overload, an enabled console sharing, offline play, a faulty HDMI device link, or the PS5 database needs a rebuild. 

Given below are solutions to these issues.


  • Possible system overload
  1. Switch off your PS5.
  2. Unplug the console from the power outlet.
  3. Restart the PS5.


  • Enabled console sharing and offline play

You can enable game sharing on one console at a time.

  1. Go to Settings and log into your PSN account.
  2. Enter your username and password and select Sign in.
  3. Go to Settings.
  4. Go to User and Accounts and then go to Other.
  5. Click on the Disable option to set the Console Sharing and offline play.
  6. Go to the other PS5 and log into it with your PSN account.
  7. Navigate to Console Sharing and Offline Play.
  8. Select Don’t Disable.


  • Faulty HDMI device link

If the HDMI device cable is faulty, your PS5 will freeze even during a screen share.

  1. Check if your PS5 turns ON in Safemode.
  2. Try connecting to other devices by using your current HDMI cable. If your PS5 doesn’t open in Safe mode and you cannot connect to other devices, the HDMI cable is faulty, and you ought to replace it with a new one.


PS5 freezes when closing application

Your PS5 freezes when closing an application because it needs a force reboot, the latest PS5 system updates, or a rebuild of the PS5 database.

Though these issues sound tough, it is easy to fix them if you follow the instructions given below.


  • Force reboot
  1. Close the app you have been using.
  2. Wait for five minutes and observe if your PS5 has closed the app completely.
  3. If the app doesn’t get closed completely, press the Power button until you get to hear two beep sounds.
  4. Let the console shut completely.
  5. If you observe that the app is stuck on closing the app screen, unplug the PS5.
  6. Plug the console and allow it to get charged. 
  7. Click on Yes when you see a prompt asking for permission to rebuild your PS5 database.


  • Latest PS5 system updates
  1. Go to Settings followed by SystemSystem Software and Update and Settings in that order.
  2. Go to Update System Software.
  3. Select the Update Using Internet option.


  • Rebuild of the PS5 database
  1. TurnOFF your PS5.
  2. Boot your PS5 once again in Safe Mode.
  3. In the Options section, select Rebuild Database


Why is my PS5 stuck in rest mode?

Your PS5 is stuck in rest mode because of an enabled HDMI device link, unexpected power surge, or a PS5 bug.

You can easily fix these without any assistance in the following manner.


  • Enabled HDMI device

An enabled HDMI device link feature makes the PS5 get stuck when in rest mode.

  1. Go to Settings and select System.
  2. Select the HDMI device link feature and set it to Disable.


  • Unexpected power surge
  1. Go to Power Saving settings.
  2. Select Features Available in Rest Mode.
  3. Change power supply to USB ports to either Always or OFF. This is helpful for those who keep their hard drive always connected to their PS5. First, change the settings to Always. If the problem is not resolved, then change the settings to OFF.
  4. Disconnect your hard drive temporarily from the PS5 as it could have an issue.
  5. Use a UPS battery backup to protect your PS5 from frequent power fluctuations.


  • PS5 bug

Your downloads may have caused a bug in your PS5.

  1. Turn OFF the power supply to your PS5
  2. Unplug the PS5 from the power outlet.
  3. Disconnect the HDMI cable.
  4. Do a PS5 reconnection again with the HDMI cable.


Why is my PS5 stuck on “please wait” message?

Your PS5 is stuck on “please wait” message because you need to reboot the system, rebuild the database or restart the PS5.

It’s not difficult to solve these issues if you follow the given instructions.


  • Reboot the system

If you install the latest software updates you may get stuck with the “please wait” message.

  1. Press the Power button down to shut your PS5.
  2. Restart the console after thirty seconds.
  3. Skip the pending updates.
  4. Navigate to Settings.
  5. Select Factory reset.


  • Rebuild database 
  1. Turn off the PS5 device.
  2. Activate the Safe mode of the PS5. 
  3. Select Rebuild Database from the list of options.


  • Restart your PS5
  1. Keep pressing the Power button till the time you hear two beep noises.
  2. Unplug your device from the power source/outlet.
  3. Connect your PS5 again to the power outlet after about a minute and then switch it ON.


Why is my PS5 stuck on “calculating remaining time” message?

Your PS5 is stuck on “calculating remaining time” because you need to cancel the download in progress, restore licenses or rebuild the database.

Are you keen to solve these glitches? Follow the instructions.


Cancel the download

  1. Cancel the downloads in progress.
  2. Redownload everything from the start.


Restore licenses

  1. Go to Settings.
  2. Select Users and Accounts
  3. Go to Other and select Restore Licenses
  4. Press the Restore button.
  5. Wait until your console completes the restoration process.


Rebuild database 

  1. Turn off your PS5 device.
  2. Hold down the Power button till you get to hear the beeps that boot your PS5 into Safe Mode.
  3. Choose Rebuild Database from the list of options.


Why is my PS5 stuck on the logo screen?

Your PS5 is stuck on the logo screen because of a faulty HDMI cable, a loosely connected power cord, or an incorrect TV power cable connection.

Following are the different ways in which you can resolve these issues.


Disconnected HDMI cable

Check the connectivity of the HDMI cable.

  1. Unplug the HDMI cable and then plug it in again to secure the connection.
  2. If it is damaged, replace the defective cable with a new one.


Loosely connected power cord

  1. Check if your power cord is securely connected. If it is plugged in only halfway into the power socket, your PS5 will be stuck on the logo screen.
  2. Unplug the power cord and then re-plug it into the power outlet.


Incorrect TV power cable connection

  1. Check the TV power cable connection.
  2. If you don’t see a signal on the TV, the TV power cable is not connected properly.
  3. Plug the cable in securely once again.

Ernie Lo

Ernie Lo is a qualified web designer and web developer. He works as an IT support technician and website manager at Benleigh Vending, and he also fixes vending machines.

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